Since 1978, Comtech has focused on helping our customers provide effective products and information to their customers and employees. Our staff of senior consultants and specialists in the design and development of content-management solutions, usable products and technology, and organizational management work with you to

analyze customer information needs
devise strategies that add value to products, information, and services
implement strategies using the best technologies available
recommend tools that will enhance market reception, decrease support costs, and increase productivity

Comtech's Services

Comtech's services are designed to help you

understand your customers' and your employees' information needs
learn what will make them productive and successful
find strategies to increase information access, learning, and performance
reduce support costs
increase the profitability of your products, services, and internal processes

Comtech offers a wide variety of services to its customers, including

content-management/single-sourcing design, planning, and implementation
customer research
benchmark studies
process re-engineering and process maturity studies
competitive analysis
interface design and usability testing
Web site design reviews and user-centered design
workshops in content management, organizational management, information design, structured writing, and interface design

Comtech will increase your effectiveness by providing the resources you need to become experts on your customers' experience and to design content-management systems, information resources, and product interfaces that delight your customers.

Our Staff

Our consulting staff of content, design, and technical specialists offers a variety of expertise that will accommodate your needs. With our knowledge and experience in content management, we provide you with the most effective analysis and recommendations in the industry.

Our Organization

Dr. JoAnn Hackos, Comtech president, is a world-renowned expert in information technologies. She is the founder and director of the Center for Information-Development Management (CIDM). The CIDM is an international organization of information-development, training, and support managers that sponsors a wide variety of industry research studies and events. The CIDM is dedicated to helping content managers create the highest-quality information development and delivery in the most cost-effective way.

Comtech's activities dovetail closely with the goals and activities of the CIDM.

Comtech offers workshops through the JoAnn Hackos Workshop Series. These workshops address your training needs in content management, single sourcing, structured writing, minimalism, project management, and task-oriented design of Web sites, product interfaces, and information portals.

Comtech's Methodology

Comtech uses the well-known project methodology developed by Comtech's president, Dr. JoAnn Hackos. This methodology reflects Comtech's beliefs that

quality is assured by effective processes
to be most effective, people and processes must be managed
value is produced by skilled staff members collaborating as teams
less information often provides more benefit to users
usability assessments are an essential part of the design process