Never Waste a Good Crisis

Date: August 25, 2010, 11:30am EDT(GMT -4:00) and 8:30am PDT(GMT-7:00)

Length: 1.5 hours; 45 min presentation time and 45 min Q&A time.

Fee: $75.00
(Free for CIDM members. See details below.)

Abstract:

Layoffs. Unplanned employee turnover. Hiring freezes. Missed deadlines. Looming workloads. Impossible schedules. As painful as crises are, it’s often easier to make needed changes in response to crises than at other times. Learn how one manager got approval to add personnel in the middle of a reduction in force.

Presenter:

Daphne Walmer is the Director of Technical Communications for the Cardiac Rhythm Disease Management division of Medtronic. Her department is responsible for manuals and online help for physicians and patients. Her team developed and maintains a global content management system that integrates authoring and language translation tools. She also led the development of a website for delivering information to customers worldwide. Daphne was responsible for a 2-year European pilot of electronic manuals with the goal of changing European laws and forging guidance for medical device information. Daphne has more than 25 years of experience managing technical communications at Medtronic, Fisher-Rosemount Systems, Inc., and CPT Corporation. Daphne taught technical writing during graduate work at the University of Minnesota. A senior member of Society for Technical Communication, she has been trained to facilitate business process improvements, and in 2005 she was an individual winner of Medtronic’s Star of Excellence for Quality.