Led by Bill Hackos
Duration: one-day post-conference workshop

Receive JoAnn Hackos's book, Content Management for Dynamic Web Delivery, free with registration to this workshop.

Before you can deliver dynamic modular information, you need to understand who your users are, what their goals are, and what tasks they need to perform to reach those goals. Although a product may change often, a user's job will not. Information about your users becomes the basis for a usable and flexible information model.

In this workshop, learn how to collect information about your users and translate that information into a meaningful information model.

Who should attend?

• Technical communicators
• Interface designers
• Web designers
• Instructional designers
• Trainers
• Editors and others involved in quality assurance
• Usability specialists
• Project managers
• Others interested in ensuring that users get the information they need to be productive and successful

You will learn to

• Conduct interviews to discover what users really need
• Employ user workflow and taskflow to plan efficiently
• Use task analysis as a tool for rapid information modeling
• Layer information for differing user needs and interests
• Define information types, content units, and metadata/taxonomy from the task analysis