| Led by JoAnn
Hackos
Duration: two days
Receive JoAnn Hackos's Standards
for Online Communication book free with registration to
this workshop.
Do you want your team to produce structured
online information? Are you looking at the possibility of single
sourcing your online information delivery? Is a content-management
solution in your future? If so, this workshop is just right for
you.
You learn to design structured online information.
You learn how to identify user needs, understand user goals, analyze
user tasks, and put it all together into coherent online standards.
You learn how to develop a set of standard online information
types for your organization. Throughout the workshop we'll look
a great results from groups that have done it right.
Right from the start you focus on usability
of online information design. We hold a mock usability test and
discuss the problems and successes. Then we outline some of the
best practices for the design of online information.
The core of the workshop is the case study where
you'll get to practice online design. Then, we'll discuss applying
the design principles to your own information. So please bring
examples of your online information design to the workshop.
Who should attend?
This workshop is designed for anyone concerned
with designing and developing online and web-based information
that customers will find easy to use, including:
- Technical Communicators
- Web Designers
- Online Information Specialists
- Information designers
- Anyone responsible for developing information online information
delivery, including traditional help systems and Web-based information.
You will learn to
- Identify your users’ goals for online and web-based information
- Create a structure for your online information to support
your users
- Make online information accessible
- Make online information usable
- Use online structured writing with information types
- Develop a prototype of a web-based online information design
- Perform a usability test of online information
- Link structured online information with your content-management
strategy
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