Led by JoAnn Hackos
Duration: two days

You will learn to perform a usability test of your product or documentation. You will work through a sample test, taking on the roles of subject, test monitor, or cameraperson. You will review the steps required in planning, conducting, and evaluating the results of a usability test and will prepare a partial test plan for your own product.

In conjunction with the testing discussions, you will discuss the importance of designing products and documentation that your customer will find usable. Guidelines on usable design will be provided.

Your organization will immediately benefit from having people who understand and can communicate the benefits of usability studies. You will be confident that the usability studies you conduct are well designed, unbiased, and provide reliable results.

This workshop will provide the type of training that will ensure that the changes made to you product and system design as a result of testing actually produce positive changes.

Who should attend?

• Technical communicators
• Curriculum designers
• Product and systems developers
• Interface developers
• Business systems representatives
• Anyone interested in learning how to plan, conduct, and evaluate the results of a usability test

You will learn to

• Make a case for usability testing in your organization
• Plan a test that will give you the results you need
• Conduct a test that is unbiased
• Evaluate test results
• Recommend an appropriate course of action